Your Safety Is Our Priority

News| 23rd March 2020
Your Safety Is Our Priority
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Trading Update 12 February 2021TtT

Trading Update 12.2.21

We know the past two weeks have been a challenging time for our community. We are excited to announce that from 12.01am Sunday morning (14 February), visitors to the centre will no longer be required to wear face masks.

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • Physical and digital signage reminding customers to keep a safe distance apart

  • Window signage and floor decals provided to retailers to assist with communicating physical distancing measures

  • Floor decals and physical distancing reference points in key areas

  • Increased sanitisation and cleaning of all customer touch points and high traffic areas

  • Hand sanitiser at all entrances

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds

  • Automated alerts on occupancy allowing our team to actively monitor how many customers are in the centre at any time

  • Additional team members in-centre during peak periods, offering hand sanitiser and reminding customers of distancing guidelines

  • Automated, regular public announcements centre-wide, communicating distancing expectations

  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

• Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

• If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authorities’ advice.

For additional information please visit: https://ww2.health.wa.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.

Trading Update 5.2.21

We’re open again from 8am tomorrow morning, and want to thank you for your continued support this year.  We’re excited to welcome you back to Midland Gate to enjoy our retail, dining and leisure facilities.

Whilst the lockdown has lifted, some restrictions are still in place and the safety of our customers, retailers and staff continues to be our priority.

You can help us keep you safe by:

+ Wearing your mask!

+ The four-square metre capacity rule is currently in place in our Food Court, only allowing for 150 patrons to dine at one time. We ask that all visitors to our Food Court please sign in using the free SafeWA app.

When you visit us simply open the app and scan the QR code which you’ll find located on all tables. If you don’t have the app or a mobile, please sign in at the designated manual check in point located within the Food Court.

+ Planning your shopping trip ahead of visiting
+ Keeping a healthy distance from each other
+ Maintaining good hygiene including washing your hands or using the hand sanitiser provided

We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·       Increased sanitisation and cleaning of customer touch points and high traffic areas

·       To remind visitors to keep a healthy distance apart, we’ve got physical and digital signage and PA announcements

·       Traffic and density management in our carparks and our malls

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

For the latest health advice, and to stay informed, we recommend visiting https://ww2.health.wa.gov.au/

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

Trading Update 31 January 2021

We know this is a challenging time for our community and we will remain open for your essential needs.

From 6pm this evening (31 January) until 6pm Friday 5 February, visitors to the centre will be required to wear face masks while only selected stores and services will be open for you to shop for the essential products and services you need.

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

-        Physical and digital signage reminding customers to keep a safe distance apart

-        Window signage and floor decals provided to retailers to assist with communicating physical distancing measures

-        Floor decals and physical distancing reference points in key areas

-        Increased sanitisation and cleaning of all customer touch points and high traffic areas

-        Hand sanitiser at all entrances

-        Automated, regular public announcements centre-wide, communicating distancing expectations

-        Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate

-        Precautionary closures of playground and kids rides and the closure of massage chairs, until further notice

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

·        Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

·        If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authorities’ advice.

For additional information please visit:  https://ww2.health.wa.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.


Current Update 1.12.20

The WA Government has advised that particular businesses and premises will be required to maintain mandatory contact registers for staff and patrons for the purpose of Department of Health COVID-19 contact tracing. Retailers within our centre required to keep a contact register include:

  • Food and licenced venues, such as restaurants, cafés and bars;
  • Gyms;
  • Beauty and personal care services including hairdressers and barbers;
  • Cinemas and other entertainment venues.

Customers visiting these retailers will be required to download the SafeWA app once and provide their details; following the installation customers simply scan the barcodes of any participating business when they visit.

If you do not have a mobile phone, each retailer will also have a manual register for you to record the relevant contact details.

Your safety is our priority and a number of measures remain in place including:

  • Maintenance of a minimum of two square metres (2sqm) per person
  • Physical and digital signage reminding customers to keep a safe distance apart
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser available in centre.

We encourage you to visit https://www.wa.gov.au/organisation/covid-communications/covid-19-coronavirus-safewa for further information

And we look forward to seeing you again soon.

Current Update 24.6.20

In accordance with the West Australian Phase 4 easing of restrictions on 27 June, we are delighted to welcome even more patrons back into our Food Court at one time.

Your safety is our priority and a number of measures are in place including:

  • Food Court COVID-19 Safety Plans have been updated in accordance with Phase 4 easing of restrictions.
  • Additional cleaning and sanitising of Food Court furniture is continuing.

Please keep yourself and our community safe by observing physical distancing and follow the signage so everyone can safely enjoy our Food Court.

Thank you for supporting our retailers.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • more frequent cleaning with a focus on frequently touched surfaces and bathrooms
  • we’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
  • we’re promoting good hygiene to help slow the spread of coronavirus
  • We’ve deferred all events and activities for now

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued support during this time and look forward to seeing you soon.

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